While not an overly challenging time, in many ways good recent weeks, enough activities caught up with me to warrant a day to myself. My computer failed. I took it to a local shop with long reputation. They concluded that it had run out of memory, recommending a new computer with data from the dying one loaded onto it. Like many, I've become dependent on my laptop. The local public library has desktops for public use, so I can access the internet and use a flash drive for personal writing. I did, but it was not really My Space where I do my best work. The expected return date did not happen. Lacking a convenient computer, I thought I might do some house upgrades and garden enjoyment. My best herb pot underperformed, vegetables not thriving and flowers barely emerging. Rain did not help.
Friday, July 4, 2025
Difficult Day Trip
While not an overly challenging time, in many ways good recent weeks, enough activities caught up with me to warrant a day to myself. My computer failed. I took it to a local shop with long reputation. They concluded that it had run out of memory, recommending a new computer with data from the dying one loaded onto it. Like many, I've become dependent on my laptop. The local public library has desktops for public use, so I can access the internet and use a flash drive for personal writing. I did, but it was not really My Space where I do my best work. The expected return date did not happen. Lacking a convenient computer, I thought I might do some house upgrades and garden enjoyment. My best herb pot underperformed, vegetables not thriving and flowers barely emerging. Rain did not help.
Monday, February 3, 2025
Expertise Matters
After months of inconsistent performance, my computer now works fairly normally. It had accumulated three glitches. The most serious involved access to my email. Xfinity does not connect me to the internet pretty much every day. It will loop me to an unfamiliar starting screen, denying me access to their site. When I simply type www.xfinity.com which should take me generically to their site, it automatically adds a slash / which diverts it. A few times a week I telephone Xfinity which I find agonizing as they will do anything to avoid transferring me to a person. When I get a representative, they read me their script without ever listening to me explain what I encounter. Eventually, I get the problem patched up, only to reappear the next day.
Wednesday, November 3, 2021
Electronically Challenged
It's been a tough time for me with Hi Tech. My computer got hacked. My new car has too sophisticated a front screen for me to use properly. My GPS of 2011 vintage leads me to places that no longer exist without the ability to track the locations that replaced them. And my cell phone, trouble free for the three years that I've had it, made paying the monthly bill a hassle, then used up my monthly allotment of 10G a week before the next payment. I don't even know what counts as 10G, or really even what 10G is. And my bottom rung tablet does not charge as it should.
There are resources, some Geeks, some company representatives, that come to the rescue, some expertly, some the NP extenders for the Geeks who really aren't up to the tasks that get hard. After a few calls, my computer email has returned to baseline less the years of Sent Folder, which I rarely look at but still miss having. Toyota cell phone app got downloaded and appears on the screen, only to discover that the GPS program which I need the most, requires a $25 annual subscription. And I still don't know how to get my cell phone screen, which has a GPS, to appear on my car screen, or even how to mount my cell phone onto the dashboard so I can see its Waze GPS App safely while driving. After trying to update my Magellan Roadmate GPS map online, I deferred to Customer Support which I expect to be forthcoming. T-Mobile has one more month of service before I consider other plans that for comparable price annoy me less. And the tablet can stay in its charger longer. There's a reason why it cost under $100, and I rarely use it.
Thursday, April 1, 2021
Electronic Misadventures
Not being a Geek, I depend frequently depend on their expertise. It's been an electronically difficult few weeks. My laptop crumped, victim to a cup of spilled herb tea. There remains a place for gratitude. The experts at Best Buy were able to capture my data, including my Microsoft programs. Moreover, while replacement poses an unexpected expense, I have the resources to meet it with no impact on my lifestyle.
The Amazon replacement came promptly. Making it function went easily. Being a modern version, it lacked a built in DVD drive that I use for my library CD's and for Great Courses. No problem. They only cost about $25 from a variety of online sources. I picked one from Walmart, which turned out to be partially good fortune. It came ahead of schedule. Despite my best efforts, I could not get the computer to recognize it in the USB port, let alone get it to work. The device came with a small folded card of instructions, written by somebody who learned English as a second language or somebody who could send something to a printer for mass distribution without being hassled by an editor first. My wife made some headway but in the process corrupted the Google Chrome access which started presenting Hide History as its search results. I couldn't get rid of it. A computer that fully functioned in cyberspace stopped functioning. I installed, then uninstalled two Media Player programs. Fortunately, when I purchased the laptop I included a comprehensive warranty. A phone call to the Amazon warranty carrier eventually got me to somebody who could get me back to Chrome as I was used to using it. He could not get the DVD going. One final try. Walmart contracts with an organization called WOW electronics to provide this product. They had a customer service number which I called. Nobody answered the phone. Their automated menu offered to take me to customer service but the best I could do there was leave my phone number for a callback. None over the next hour or so. Before going to Walmart, I needed to generate the receipt from the electronic purchase. No problem, just print the email of the transaction. Unfortunately, my printer didn't print, as the printer had not been installed on the new laptop. I thought I could do this, following instructions for downloading. I got our all-in-one ready for scanning but not for printing. My wife, who has done this before and knows the side traps, got it done with some effort. But a printed receipt got stuffed into the packing that came with the DVD drive.
Since I only had the device a couple of days, I checked out return policies, after slamming the product on Walmart's online review, though I was more than generous with Walmart itself which made the purchase easy and delivered ahead of schedule. Apparently a product purchased at walmart.com could be returned to a local store, which I did. I would have expected the young lady at Customer Service to have more familiarity with online returns but she got by. My DVD which had no use to me went into a box, shipping label generated, and my credit card will get it's refund when the product arrives at the warehouse.
It's been at least months, probably early fishing season, or maybe during my visit to metro St. Louis for my son's wedding that I last entered a Walmart. In person shopping has taken a big hit. Aisles were cluttered, shelves had major merchandise gaps, staff was hanging on in the hope that they could move onto another place that pays more without acquiring skills that would make most of them worth more. Might Walmart in person have another DVD? Not only didn't I see one, every person I saw in their computer section worked in a different department. They had a great price on a flash drive, which I needed, so I got that. A trip to Walmart is never complete without a stop at the fishing aisle. Saw some braid at a good price, but another time. I stood on a not too fast moving line with a ten dollar bill extracted from my wallet to pay for the flash drive. My turn came up, with the attendant motioning me to a scanner. I scanned the flash drive, then inserted the $10. Instead of giving me my change and a receipt it dispensed two five dollar bills. Next I inserted my usual credit card in the usual way but the screen informed me it could not be read. No better on the repeat. It asked for another card or for cash. I put in one of the $5 bills, took a single out of my wallet, inserted them, and watched the machine process my receipt and a few coins change. Not a great shopping experience though I wonder if the shoppers, including me, really deserve any better. Maybe not. Or maybe that's why online shopping has begun to nudge out on-site retailers. Touching a product pre-purchase has an advantage but My Space where I navigate through my laptop appears far more orderly and the people I encounter online when I need assistance seem to have gotten more out of their schooling than the people whose aid I seek in the local stores.
I still need a usable DVD player. Amazon had one that I liked so I put it into the cart. To get free shipping I need to spend another few dollars, so this may be an opportunity to buy a tripod or a kittel with the remaining $55 in five dollar bills that I harvested from cash change the second half of 2020. Much to my surprise, amazon.com includes kittels in their inventory, exactly the $55 I have to spend, but I think the tripod would be a better way to get me past the free shipping shortfall this time.
Wednesday, March 24, 2021
Without Laptop
My HP device was tried and true for its five or so years, meaning about $120 per year or $10 per month. It failed twice, requiring some costly though cost-effective repair. Once some settings went awry, the other time the hard drive reached the end of its life span. It's terminal event was more ignominious, drowning in herb tea from a cup that got knocked over from an overfilled and off balanced desktop stand. Those Geeks at Best Buy were able to save its data but not its innards.
It had what I needed. Ample ports, comfortable keyboard with visible letters whose keys responded to my multi-fingered touch. I had personalized it with a sticker of an SLU Billiken. If lost, as I would transport it to OLLI and often far destinations, it had a sticker with my name and address, though neither my phone number nor email contact which would have been more useful to an honest finder of lost objects. It served me well until its abrupt end, surfing me through the world, enabling a few Power Point presentations, providing me a forum to articulate what I thought through social media responses, my blogs, or submissions for publications.
Among my many good fortunes has been a reasonable accumulation of wealth which enabled me to seek a replacement as soon as the Geek informed me of my pseudo-animate friend's demise. While still at Best Buy I looked at replacements. I don't particularly like shopping there, though they have the best computer service. Their selection of laptops, and even the option of an All-in-One, was placed by professional marketers who know how to make the expensive alluring but keeping the lower priced options either more obscure in the display or more typically placed adjacent to a gleaming model so the comparison becomes more obvious, even it the disparity in value isn't. Staples did better. It's where I had purchased my now departed device. They had a very small display, which is good. There are studies showing that people who choose from among a handful of options tend to prove more content with their selection than those who choose among dozens. Too many thoughts of what could have been. But I knew all that I saw fell short of what I had just lost, and the Staples Geeks did not distinguish themselves when I needed them. Since Target had to be passed to get home, I stopped there too. Mostly lower end Chomebooks, though I had to look up what a Chromebook was when I got home. It's low price and portability would probably make it a useful second device for travel if I opted for an All-in-One desktop replacement. Once home, my smart phone connected me to online Amazon and Staples, each reliable, though with an overwhelming array of choices. By days end, I used the filtering devices to get something very similar to what I had both in features and in price. Staples had a lower price but less desirable supplemental warranty, so I went with Amazon, paying the extra $50 for the item and securing a four year warranty that covers all unintentional mishaps. In my two decades of dependence on these electronics, this is my second unsalvageable liquid spill, the first being my first decent smart phone. Worth the peace of mind.
These days without a real keyboard exposed me to a previously unrealized reality of our Covid isolation. In the past, when I needed a keyboard with screen, our local library served as a good safety net. I almost never had to wait for an available computer, though they limited each session to one hour and a total of three hours in any single day. While it was too public a place to log my finances on Excel, with a flash drive I could type away whatever I wanted to write on Word, keep my work in my possession, and transfer it to my home computer or pre-retirement to my at work desktop for further revision. Alas, our library is closed. My wife has a laptop which she offered to me but only used one time. It lacked a numeric keypad and the keys when pressed offered an insecure, maybe overused feel. I could not type on it effortlessly as I could with mine, the library's, or my work desktop. As a result, I only did a few time dependent essentials like renewing a medical license, but avoided creative expressions. In the meantime I also obtained via online shopping a low end 10 inch tablet which replaced another tablet of similar generic vintage. This one feels more substantial than its predecessor though less responsive. I understand why it is of essentially disposable price. Adequate for reading from the internet, maybe even pretty good for reading an e-book. Not at all suitable for typing in anything more profound than a password.
So I found myself with the more verbal segments of my mind stymied a few days. Fast and short tweets or FB responses dominated. My more weighty thoughts require longer words, more complex sentence structure, the ability to navigate between sources, a thesaurus to help me select a more precise word than my mind generated, and to copy and paste what I find via exploration. All this had to be set aside, not really a form of vacation to be pursued with renewed vigor, but more like an illness that would require convalescence once Amazon delivered the replacement laptop and the salvaged contents of its predecessor restored. In the midst of feeling deprived, though, an opportunity arose. Without the keyboard, I resorted to taking notes on paper, jotting down fragments of my thoughts that could create more coherent compositions and sequence of thought than I have been able to do with keyboard alone. It's how I was taught to think and transfer thoughts to paper. Correction of composition was much harder with typewriter so having that outline has lost its importance, but these days with a note pad may have restored an important but overlooked skill.
I'm back. New laptop up and going, though without a DVD drive which I use, but HP deemed obsolete. My notes on what I want to write about some uneasy Jewish organizational relations appeared in my line of vision as I resumed my first Word initiative on my new device. The days away were not a vacation from expressing what I think but forced some useful return to previous processes that I realize now had become underutilized.
Monday, February 15, 2021
Disposable Tablet
My Beneve 8 inch tablet served me well. I don't quite recall when I bought it, maybe five years ago. It cost just under $100, likely my first electronics purchase from amazon.com. I don't know when I bought it but I know why. I had an iPod, of blessed memory, $275 that did everything. It was about the size of a smart phone but lacked telephone capacity. The screen cracked but did not shatter. At about the same time Google decided to get into the device business with a brand they called Nexus. It cost about $150, had a 7 inch glass screen, and did more than I could hope it would do. Top notch quality, what I would expect from Google. Not only did the glass break but fragments separated from the screen. It would cost more to fix than to replace so I went to amazon intending a direct replacement. This may have not been Google's best growth strategy. New Nexus was no more. Shopping part by feature, part by price, I selected another tablet, this my Beneve. By now I had an android smart phone with internet access, more than enough camera, and telephone capacity. But I also travelled more and wanted a bigger screen without needing the telephone service. What I really wanted was portability. For $100 I couldn't go wrong, though from time to time went a little wrong.
At the airport waiting for travel to Boston for an Endocrine Society meeting, lacking my laptop, this device malfunctioned. I tried to get it going, or at least secure a telephone number for assistance. Eventually I found and called the number, got through with difficulty, and before boarding was taught how to reset this tablet, which I had to do a few times during its lifetime. The next misadventure came some time later, a permanent discoloration of the screen leaving a pattern suggesting part of an electrical circuit. It still performed adequately but then stopped accepting a charge. I could only use it with the cord and transformer at my side, which made it no longer portable. Finally the cord no longer turned it on, attempts to access reset never succeeded. Technology had advanced to where my smart phone could do everything this could do and more, though it cost several times what I spent for my Beneve tablet. I liked the bigger screen, just right for eBooks where portability matters, I have read Old Testament and Willa Cather's O Pioneers on my smart phone, but reading on the larger tablet was better. My Beneve had cost about $20 for each year I had it. Can't go wrong with a replacement. Yet the Beneve was of far lesser quality than the iPod and the Nexus so I would select a different brand.
That decision would be forced on me, as others must have found the experience less favorable. The brand is now gone, replaced by several other generics and by reliable low priced options from Lenovo and Samsung. In past five years options have proliferated, though prices largely static. Amazon had more than a thousand options with their filtering system still cumbersome. Walmart online, which gave me an outstanding experience with big screen TV and less good experience with $20 desk lamp, had hundreds. When sorted by price it got hard to navigate and diverted me. Figured B&H Photo where my good friend used to work would have a more civilized online purchasing system. It did, but priced much higher. Only 6 in the range of $75-100 that I was willing to spend, and none approaching what might be available on Amazon or Walmart. I picked one from Amazon, $100 which said free shipping until I went to check out. Free shipping if I agreed to join their Prime class, which I don't. But since I already picked one, I then did a web search for that model. Sure enough, for that $100 I could get one from a company called Newegg. Checked the company, seems reputable. I'm just buying a product, not service once I receive it. Visa data submitted, purchase confirmed. A little larger 10 inch screen. Doesn't really answer the question of whether I really need a new tablet, but it's not the first or most expensive thing that I have purchased that I don't really need. It should arrive soon.
Monday, February 8, 2021
Computer Revival
My hard drive failed. I could tell something was not right as things failed to load promptly, particularly Chrome. My email booted me out as I was working. Finally I got some kind of delayed start having to do with (C:) Stage 1 and Stage 2 which went through a repair. You can find anything on the www so I checked on this and it pointed to a dying hard drive. Having had an unfavorable experience with Staples Tech services last time, I selected the Geeks at Best Buy who for a fee took it through its paces. They called me with the diagnosis of a failed hard drive for which I authorized a replacement. They reloaded most of what would have been lost. So for $265, about half of what a new computer would cost, I am back into cyberspace with a keyboard.
There were some rough spots when I got home, most notably Xfinity which always refers me to somebody from the Philippines who reads their script without listening to me at all. But in ten minutes I got the information that should have taken ten seconds, pushed the right button on my modem, and I'm back on the internet.
I've set new screen wallpaper, selecting easy rather than optimal. And the computer responds much faster. Sent off a Letter to the Editor on my congressman's wrong vote. Checked that I could get on FB and Twitter.
The perfect is the enemy of the good. This falls short of perfect, but so far pretty good.